The Hair Genius · SOLE
Policies
Appointment and shopping policies for The Hair Genius and SOLE.
The Hair Genius by Nika Valentine
Hair appointments
Appointment Deposit$75
The appointment deposit is final. A full refund is issued if The Hair Genius cancels your appointment, if something goes wrong on our end, or if you are not satisfied with your service.
Booking
Hair appointments are reserved through The Hair Genius scheduling calendar. Extension work begins with a consultation so your natural hair and goals can be assessed first.
Rescheduling, cancellations + late arrivals
Current rescheduling, cancellation, late arrival and no-show policies are shown in the scheduling calendar (opens in a new tab) before you confirm your appointment.
Remane Couture Hair · Retail
Shipping + Returns
Delivery
Shipping is available for hair bundle orders. Shipping charges and any sales tax are shown on the secure Square checkout page. Salon pickup is not available for online orders.
Hair return + exchange policy
Please allow 7 to 10 days for processing before your bundle order ships. Shipping is a flat $14.99 per order, no matter how many bundles, to addresses in the United States only. International shipping isn't available online. Every bundle is inspected before it ships. Because hair extensions are a personal item, we can only accept returns and exchanges under the conditions below.
Need to change your shipping address after ordering? Email nika@thehairgenius.com as soon as possible with your order number and the corrected address. Changes are subject to confirmation before your order ships.
Your 7 day window
You have 7 days from delivery to inspect your order. Please examine the hair while it is still in its packaging with the bands, ties and seals intact.
Eligible for return or exchange
- Unopened, unused, unwashed, uncut, uncolored and unaltered hair
- Original packaging with all ties, bands and seals intact
- Proof of purchase (your Square receipt)
- A return requested within 7 days of delivery
Not eligible
- Hair that has been opened, brushed, washed, colored, cut, installed or worn
- Hair with removed or broken ties or seals
- Requests made after the 7 day window
- Hair that is no longer in resalable condition
Wrong, damaged or defective orders
If you receive the wrong texture or length, or the hair arrives damaged, contact us within 7 days of delivery with your order number and clear photos. We will replace the item or issue a full refund at no cost to you.
How to start a return
Email nika@thehairgenius.com with your order number before sending anything back. Returns sent without approval cannot be accepted.
Refunds + exchanges
Approved returns can be refunded or exchanged, your choice. Refunds go to the original payment method once the returned hair is received and inspected. Original shipping charges are not refundable unless the error was ours. Return shipping is paid by the customer, unless the order was wrong, damaged or defective. There is no restocking fee.
This policy covers retail hair only. It does not apply to appointment deposits.
Introducing January 2027
SOLE Pedicure + Foot Care Studio
Private Russian dry pedicures and foot care, opening in January 2027. Appointments are not open yet.
SOLE's appointment policies will be published here before booking opens.